Commercial Property Insurance

Our Commercial Property Experience

We have extensive experience working with commercial property portfolios, providing insurance solutions that address the diverse risks faced by property owners and managers.

Our team understands the operational and financial challenges of managing multiple assets, and we tailor programmes to safeguard both property values and income streams.

Our work with commercial property clients has involved:

• Optimising programmes to consolidate similar properties for better premium outcomes and streamlined administration.

• Placing specialist covers for high-hazard tenants such as laundromats, recyclers, and EPS manufacturing facilities, ensuring compliance with insurer requirements.

• Facilitating placement of newly purchased properties, integrating them seamlessly into existing insurance programmes.

• Delivering quick turnaround for essential documents such as certificates of currency to support leasing and compliance needs.

• Leveraging strong insurer relationships to secure competitive terms, supported by an existing portfolio of similar clients.

• Managing complex claims including malicious damage, accidental damage, burst pipes, and fire, ensuring timely resolution and minimal disruption.

• Accessing limited markets for challenging risks, providing solutions where capacity is restricted or appetite is low.

Our Commercial Property Clients

We are proud to partner with a variety of National commercial property holders, including:

• A retail property management business that oversees a property portfolio with approximately $2b of assets

• The Asset Management division of a National real estate agency, which manages a portfolio valued at approximately $2b

• A real estate investment manager whose flagship fund has a portfolio value of $500m

• The Australian-based development division of a Chinese real estate conglomerate, with a construction pipeline of more than $2.5b of mixed-use property.

• A vertically-integrated property developer with a portfolio worth approximately $1b, comprising many business/commercial parks

Common Commercial Property Policies

Business Pack

Business Pack insurance brings multiple essential covers into one customisable policy framework for commercial property owners. Typical sections include property damage to buildings and contents, theft, business interruption, public and products liability, glass, money, and machinery breakdown extensions. The advantage is simplicity: one consolidated schedule, aligned renewal dates, and coherent wording that reduces gaps and overlaps.

Property portfolios involve varied locations, tenants, and compliance obligations. A Business Pack simplifies administration while protecting income and asset values when incidents occur. If a burst pipe damages fit‑outs and halts trading, the property damage and business interruption sections work together to fund repairs and restore lost rent. Certificates of currency are frequently needed for leases, lenders, and body corporates; a well-structured pack makes documentation fast and consistent.

We design Business Packs around your portfolio strategy, not generic templates. Our brokers consolidate like-for-like properties to secure better rating and to streamline excess structures across locations. We remarket quickly when pricing or terms drift, leveraging broad access via the Steadfast network to introduce competition without sacrificing coverage quality.

Industrial Special Risks

Industrial Special Risks insurance provides broad, “all risks” style protection for high-value assets and multi-location operations. ISR policies combine material damage and consequential loss (business interruption) under one wording, with flexible sub-limits and endorsements. They are engineered for complex portfolios that need consistent terms, large limits, and robust catastrophe protection in a single master policy.

As portfolios grow, standard packs can fragment coverage and introduce inconsistency. ISR solves this by centralising risk management and applying common definitions, deductibles, and limits to all sites. This matters for catastrophe scenarios like major storm or fire where coordinated claims handling, agreed indemnity periods, and broad perils definitions protect both capital value and rental streams.

We have extensive ISR placement experience and strong relationships with markets willing to underwrite complex tenant hazards. We use market benchmarking across existing placements to negotiate broader cover—such as improved water ingress language, increased storm and flood limits, and pragmatic prevention conditions. Because we already place similar risks, underwriters engage with us early and offer sharper terms.

Tenant Lease Incentives (Endorsement)

With our focus on commercial property, we can negotiate policy enhancements that are not typically included in standard ISR wordings—one of the most valuable being Lease Incentives.

This endorsement protects property owners when they need to spend money to retain or secure tenants after a building suffers damage. It covers costs such as cash incentives, rent-free periods, or fit-out contributions where that expenditure helps avoid losing rental income. By funding these incentives under the policy, you maintain occupancy, protect your revenue stream, and reduce the long-term financial impact of a major loss.

Many brokers overlook Tenant Lease Incentives, leaving owners to bear significant out-of-pocket costs during recovery.

Public Liability

Public Liability insurance protects against claims alleging bodily injury or property damage to third parties arising from your ownership, use, or control of premises and associated activities. For property owners, it addresses exposures such as slips and trips in common areas, falling objects, contractor incidents, and tenant or visitor interactions. It pays for legal defence, settlements, and court-awarded compensation within policy limits.

Liability incidents can generate rapid, high-cost claims that affect reputation, tenant relationships, and financial performance. Even well-maintained buildings present risks: a loose ceiling panel injuring a visitor, an unmarked wet floor causing a fall, or contractor damage to a customer’s property. Courts and regulators expect documented maintenance regimes, contractor controls, and hazard rectification. Public Liability ensures you can respond decisively—appointing lawyers, engaging experts, and settling valid claims—without depleting operating cash or diverting capital from refurbishment and compliance programs.

We tailor liability programs to the realities of commercial property operations. Because we place a broad portfolio of similar liabilities, we leverage market data to negotiate fair premiums and deductibles while preserving crucial extensions.

Machinery Breakdown

Machinery Breakdown insurance responds to sudden and unforeseen mechanical or electrical breakdown of equipment, paying for repair, replacement, and associated costs. In commercial properties, typical items include lifts, escalators, air conditioning chillers, boilers, building management systems, and critical pumps. Unlike property damage sections that require an external peril, Breakdown covers internal failure: gearbox seizure, electrical short, bearing collapse, or control system fault.

Core building systems are essential to habitability, compliance, and tenant satisfaction. A failed lift disrupts accessibility and can breach lease covenants. HVAC breakdowns affect trading conditions, food safety, or server rooms, potentially triggering rent abatements or claims against the owner. Breakdowns also attract urgent call-out rates, specialist parts, and expedited freight. A dedicated Breakdown policy absorbs these costs and can extend to expediting expenses, temporary hire, and increased cost of working—bridging the operational gap until full repair.

Our market access allows us to package Breakdown as a standalone or integrate it with Business Pack or ISR where that improves pricing and wording cohesion.